We apologize for the inconvenience of not being able to complete your order. You can attempt the suggested method, or reach out to our Customer Service team, and we will promptly address the issue to ensure a swift resolution.

Certainly, your payment is processed immediately. Initially, it may appear as an authorization on your account, and once accepted, it will be reflected as a charge on your statement.

Certainly, we offer customization services. You can either request a entirely new design from us or make modifications to the existing designs available in the shop. You have the flexibility to change the font, quote, image, or any other element according to your preferences. Alternatively, you can provide us with a design you already have, and we will print and ship it based on your specifications.

If you supply an incorrect address and the shipment has not yet been dispatched, please contact us via email, and we will update it to the accurate address. However, if the item has already been sent out, it is not within our responsibility to resend it to your new address. Therefore, please ensure to input the correct address when placing your orders.

If you happen to receive a defective item, simply send us a picture of it along with your order number. In the event that the item(s) you received is faulty or deteriorates in the first wash, we will arrange a complimentary reshipment for you. There is no need to return the item to us; a photo of the defective item will suffice.